Cochin International Airport Limited (CIAL)

      Effective Date: 19-03-2025 

Cochin International Airport Limited (“CIAL”, “we”, “our”, or “us”) is committed to protecting the ​ privacy and personal data of all users of the Maintenance Management Mobile Application (“App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Purpose of the Application

​The App is designed to support contract staff working under CIAL for: 

​• Check-in and Check-out using facial recognition 

​• Recording and managing daily maintenance activities 

​• Task assignment, reporting, and monitoring  

2. Information We Collect

2.1 Personal Information 

​We may collect: 

​• Full name 

​• Employee/Contractor ID 

​• Department/Agency details 

​• Contact details (if applicable) 

2.2 Biometric Information 

​• Facial data (captured via device camera) 

​• Facial templates used for authentication 

​Note: Facial data is used strictly for identity verification during check-in and check-out processes. 

2.3 Device & Technical Information 

​• Device type and OS version 

​• App usage logs 

​• IP address 

​• Location data (if enabled and required for validation purposes) 

2.4 Activity Data 

​• Check-in and Check-out timestamps 

​• Maintenance task logs and updates 

​• Work progress and reports  

3. How We Use the Information
​We use the collected data for: 
   ​​• Verifying user identity via facial recognition 
​  ​• Recording check-in and check-out events 
​ ​ • Assigning, tracking, and managing maintenance tasks 
​ ​ • Monitoring operational workflows and compliance 
​ ​ • Improving system performance and user experience 
​ ​ • Ensuring security and preventing unauthorized access  

 4. Use of Facial Recognition Data 
​ • Facial data is collected only with user consent 
​ • Data is used solely for identity verification during check-in and check-out 
​ • Facial templates are securely stored and not shared with unauthorized third parties 
​ • Facial data is not used for profiling or unrelated surveillance purposes

 5. Data Storage and Security 
​ We implement industry-standard security measures: 
​ • Encrypted data transmission (HTTPS) 
​ • Secure storage in controlled servers 
​ • Role-based access controls 
​ • Periodic security reviews Biometric data is stored in a secure, encrypted format, with restricted access.

6. Data Sharing and Disclosure 
​ We do not sell or rent personal data. Data may be shared only with: 
​ • Authorized CIAL departments 
​ • Contracting agencies managing the workforce 
​ • Technology service providers (under strict confidentiality agreements) 
​ • Government or regulatory authorities (if required by law)  
 
7. Data Retention 
​ • Personal and activity data is retained as per CIAL operational and legal requirements 
​ • Biometric data is retained only for the duration of engagement or as required 
​ • Data is securely deleted when no longer required  

8. User Rights 
​ Users have the right to: 
​ • Access their personal data 
​ • Request correction of inaccurate data 
​ • Request deletion (subject to operational/legal requirements) 
​ • Withdraw consent for biometric usage (may impact app functionality) Requests may be submitted ​ ​through designated CIAL authorities.

9. Permissions Used by the App 
​ The App may request: 
​ • Camera – for facial recognition during check-in and check-out 
​ • Location (optional) – for validation purposes (if enabled) 
​ • Storage (if applicable) – for system functionality Permissions are used strictly for operational purposes. 

 10. Third-Party Services 
​ The App may use trusted third-party services for: 
​ • Cloud hosting 
​ • Limited analytics All such services comply with applicable data protection standards.

 11. Children’s Privacy 
​ This App is intended only for authorized contract staff and is not meant for individuals under 18 years of ​ ​age.

 12. Changes to This Privacy Policy 
​ CIAL may update this Privacy Policy periodically. Updates will be reflected with a revised “Effective Date”.

 13. Contact Information 
​ For any questions or concerns: Cochin International Airport Limited (CIAL) Kochi Airport PO, ​ ​ ​ ​Nedumbassery, Ernakulam - 683111 
​ Email: 
​ Phone:

 14. Consent 
​ By using this App, you: 
​ • Agree to the collection and use of information as described 
​ • Provide consent for biometric (facial) data processing for check-in and check-out purposes